Whether your computer won't boot, your drive is clicking, or you accidentally deleted years of work — bring it in. We'll tell you honestly what's recoverable before you pay a cent.
We assess your drive first at no charge. You'll know exactly what it costs before you decide to proceed — no surprises, no hourly billing mysteries.
Data loss happens in dozens of ways. Here are the most common situations we see — and successfully recover from — every week.
Your computer won't turn on. The screen is black. Nothing responds when you press the power button. The machine may be done — but the drive inside usually isn't. Your files live on the hard drive, and a dead computer doesn't mean dead data.
You hit delete, emptied the Recycle Bin, or formatted the wrong drive by mistake. These files often aren't actually gone — the operating system just marks the space as available. Until something writes over it, the data is still there.
That clicking, grinding, or beeping sound is your drive's last warning. It means the read/write heads are failing or the platters are damaged. Every extra minute of use makes recovery harder. Power it off immediately and bring it in.
Spilled coffee, a flooded basement, a drop from a desk — drives are more resilient than people think. The biggest mistake is powering on a wet or damaged device. If you bring it in dry and unstarted, your chances of recovery are much higher.
QuickBooks files. Client records. Contracts you can't recreate. Years of photos, project files, and spreadsheets — all on a machine that stopped working without warning. We understand what's at stake and treat your data accordingly.
Your flash drive shows up as empty, unreadable, or Windows is asking you to format it. Your SD card from a camera trip says "no files found." This usually means the file system is damaged — not the actual data. We can often get it back.
If it was on a drive, there's a good chance we can get it back. Here's what we commonly recover for clients.
No upfront payment. No jargon. Just a straightforward process from drop-off to delivery.
Bring in your drive and we'll take a look — no charge for the assessment. The sooner you reach out, the better your odds.
Have something specific? Reach out — we're happy to talk it through before you come in.
No honest shop can guarantee 100% recovery — it depends on the type and extent of the damage. What we can guarantee is a straight answer. We'll tell you what we find, what's possible, and what it costs before you commit to anything. If we can't recover your data, you don't pay.
Yes — this is one of the most common and most successful recovery scenarios we handle. When a laptop dies, it's usually a failed motherboard, bad power system, or corrupted operating system. The hard drive itself is often completely fine. We remove the drive, connect it directly, and pull your files off it.
Either is fine. If you know how to remove the drive, just bring the drive. If you're not sure or not comfortable opening the machine, bring the whole computer and we'll take it from there — no disassembly required on your end.
We use flat-rate pricing — no hourly billing surprises. Logical recovery (deleted files, formatted drives, OS failures) is $149. Advanced recovery (bad sectors, partial drive failure, corrupted file systems) is $249. Physical damage cases (clicking, seized, or water-damaged drives) start with a free assessment and a custom quote. If we can't recover your data, you pay nothing.
Most standard recoveries — deleted files, dead laptops, corrupted file systems — take 1–3 business days. Cases involving physical damage to the drive mechanism can take longer. We'll give you a realistic timeline when we assess your drive, not after you've already committed.
Yes. Your files stay in our shop from drop-off to pickup. We don't browse through your personal files beyond what's needed to verify recovery was successful. We don't store copies of your data after you pick it up, and we don't share anything with third parties.
For deleted files on a healthy drive — possibly, if you stop using the drive immediately. But for a failing, clicking, or physically damaged drive, running software can permanently overwrite the data you're trying to save. When in doubt, power it off and bring it in. Don't risk it.
