Common Problems

Common Microsoft 365 Problems We Fix

Most small business Microsoft 365 tenants are misconfigured, under-secured, and missing the features they're already paying for. Here's what we see most often.

Email Not Reaching Recipients

Misconfigured SPF, DKIM, and DMARC records cause legitimate email to land in spam folders or get rejected entirely — a problem that costs real business and is invisible until someone notices they're not hearing back.

Security Defaults Not Enforced

Most small business Microsoft 365 tenants run on default settings that leave MFA disabled and global administrator accounts with no conditional access policies — a direct path for attackers.

No Backup for Cloud Data

Microsoft's terms of service clearly state they are not responsible for your data. Most businesses assume M365 is backed up; it isn't. A malicious deletion or ransomware attack on Exchange can be permanent without an independent backup.

Licensing Confusion

Many businesses are overpaying for the wrong Microsoft 365 plan, or under-licensed and missing the security features — like Defender for Business or Entra ID P1 — that their environment actually needs.

What We Do

Microsoft 365 Services We Provide

We manage every layer of your Microsoft 365 environment — from initial setup and security hardening to ongoing administration and independent backup.

M365 Tenant Setup & Migration

Migrate from Gmail, on-premises Exchange, or another provider to Microsoft 365 with zero email downtime and proper DNS configuration from day one.

Email Security (SPF/DKIM/DMARC)

Configure email authentication records to stop spoofing and impersonation attacks, and improve deliverability so your emails actually reach inboxes.

Cybersecurity & Backup →

MFA & Security Hardening

Enforce multi-factor authentication across all accounts, configure Conditional Access policies, and audit your tenant for security misconfigurations and over-privileged accounts.

Microsoft Teams & SharePoint

Set up Teams channels, SharePoint sites, and OneDrive with proper permissions, naming conventions, and training so your team actually uses them correctly.

Microsoft 365 Backup

Independent backup of your Exchange mailboxes, SharePoint libraries, and OneDrive data — so you're protected against accidental deletion, ransomware, and data loss that Microsoft won't cover.