Privacy Policy

Effective date: July 8, 2026  ·  Last updated: July 8, 2026

Travis Lehman Tech ("Travis Lehman Tech," "we," "us," or "our") provides managed IT services, cybersecurity, Microsoft 365 management, network infrastructure, and web design to small businesses in Canton, North Canton, Akron, Green, Massillon, Stark County, Summit County, and the surrounding Northeast Ohio area. This Privacy Policy explains what information we collect through travislehmantech.com (the "Site") and in the course of delivering IT services to our clients, how we use it, and the choices you have.

1. Information We Collect

We collect information in three ways: directly from you, automatically through your use of the Site, and through the delivery of managed IT services to clients.

Information you provide directly

• Contact requests: name, business name, phone number, email address, and any details you share when you call, text, email, or request a free IT assessment.
• Client account information: billing contact, service address, and business details provided when you become a managed services client, typically under a separate Managed Services Agreement.

Information collected automatically

• Usage data: pages visited, referring URLs, device and browser type, and approximate location (city/region level), collected via analytics tools described in Section 4.
• Technical data: IP address, timestamps, and network request logs collected by our hosting and security provider (Cloudflare) for performance and abuse prevention.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries, quote requests, and free IT assessment requests
• Deliver, maintain, troubleshoot, and bill for managed IT services
• Monitor, secure, and improve Site performance and content
• Send service-related communications, such as maintenance notices or invoices, to existing clients
• Comply with legal obligations and enforce our agreements

We do not sell your personal information, and we do not use Site contact information for unrelated marketing without your consent.

3. Client IT & Managed Services Data

As a managed IT services provider, delivering support to our clients requires a higher level of system access than a typical website interaction. This section applies specifically to businesses that engage us for IT support, cybersecurity, or Microsoft 365 management.

• Remote monitoring & management (RMM): with a client's authorization, we deploy monitoring agents to workstations, servers, and network equipment to track health, patch status, and security alerts.
• Endpoint & email security tools: we may deploy endpoint detection (e.g., managed detection and response platforms) and email security filtering that inspects traffic for threats, not content for marketing purposes.
• Backup & disaster recovery: where contracted, we store encrypted backups of client systems and data with reputable cloud or on-premise backup providers, accessible only to authorized Travis Lehman Tech personnel and the client.
• Administrative access: we may hold administrative credentials to a client's Microsoft 365 tenant, network equipment, or line-of-business applications solely to perform contracted support.
• Confidentiality: any client business data, patient records, financial data, or personal information encountered while delivering IT support is treated as confidential and is never accessed, viewed, or used beyond what is necessary to perform the requested service.

Specific data handling terms for managed services clients, including HIPAA business associate obligations where applicable, are governed by the applicable Managed Services Agreement or Business Associate Agreement, which controls in the event of a conflict with this website Privacy Policy.

4. Cookies & Analytics

The Site uses cookies and similar technologies to understand how visitors use our pages and to keep the Site running securely.

• Ahrefs Analytics: a privacy-focused, cookie-free analytics script that measures aggregate traffic and page performance without tracking individuals across sites.
• Cloudflare: our hosting and security provider, which may set functional cookies for bot mitigation, caching, and DDoS protection.
• Embedded content: pages that embed YouTube videos or social media content (Facebook, Instagram, LinkedIn) may allow those third parties to set their own cookies when the embedded content is loaded or interacted with.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect some Site functionality but will not prevent you from browsing our service, industry, and location pages.

5. Third-Party Services We Use

We rely on the following categories of third-party providers to operate the Site and deliver services. Each processes limited data on our behalf and maintains its own privacy practices:

• Cloudflare — website hosting, CDN, DNS, and security
• Ahrefs Analytics — website traffic analytics
• Google Fonts — web font delivery
• Microsoft 365 / Google Workspace — business email and productivity tools used to communicate with clients and prospects
• Cybersecurity & RMM platforms (e.g., endpoint detection, patch management, dark web monitoring) — used only for contracted managed services clients
• Payment processors — used to invoice and collect payment from managed services clients

6. How We Share Information

We do not sell or rent personal information. We may share information only:

• With the third-party service providers listed above, solely to operate the Site or deliver contracted services
• With subcontractors or specialty vendors (e.g., a disaster recovery partner) under confidentiality obligations, when required to fulfill a specific client request
• When required by law, subpoena, or to protect the rights, property, or safety of Travis Lehman Tech, our clients, or the public
• In connection with a business transition such as a merger, acquisition, or sale of assets, with notice to affected clients

7. Data Security

We apply the same security discipline to our own systems that we recommend to clients: multi-factor authentication, endpoint protection, encrypted backups, least-privilege access to client systems, and regular patching. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we work to promptly investigate and respond to any suspected incident, including notifying affected clients as required by law.

8. Data Retention

We retain contact form and inquiry information for as long as needed to respond to your request and for a reasonable period afterward for follow-up. Client account and billing records are retained for the duration of the service relationship plus any period required by tax, accounting, or contractual obligations. Client IT data (e.g., backups) is retained according to the retention terms in the applicable Managed Services Agreement.

9. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to opt out of certain uses. To make a request, contact us using the information in Section 12. We will respond within a reasonable time and may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

The Site and our services are directed at businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. Material changes affecting managed services clients will also be communicated directly.

12. Contact Us

Questions about this Privacy Policy or how we handle your information can be directed to us using the details below.